Houston Water Problems!

August 5, 2012

Houston Water Problems

Outrageous $800 Water Bills


Can the City Council, Mayor, or any Texas State Representative Help with Outrageous Houston Water Billing & Service Problems?

According to Gary Norman & the Director of Public Works what ever bill they make up or estimate you owe it whether or not they are correct, you ever used the water, you had a faulty meter, installation, ERT or are the victim of water theft…you owe what ever the water department says if you are a woman…but if you are a man they will refund your money or adjust your bill.

My story is almost 18 months old where I am fighting the city over outrageous water bills…it is a story of government waste…deception and more.

I have already been forced and tricked into to overpay the City of Houston Water Department by $3,123.02 in 2011 & 2012 and now they want another $800 for a bad water meter.

I emailed the Mayor and City Council that I was going to the press and state representatives and the Mayor’s office had Public Works come out on Feb 21, 2012 to do a meter test.

That day they replaced the old water meter because it was so faulty they could not even do a simple water meter line test, the needles on the meter kept jiggling for no reason.  30 minutes later the city replaced the bad water meter with a new meter & ERT and it worked perfectly without needles jiggling and no more outrageous water bills – but the city still has not refunded my money — and they refuse to do so.  I even had plumbers out here and they verified that there was never a leak…that paperwork was submitted to the city but they have not given my money back which is why I started showing up at the city council meetings.

They owe me a lot of money & have ignored my requests for records…including the recording and transcript to my own administrative hearing on May 16th, 2012.  Gary Norman & the Director of Public Works claim that they CAN NOT fix / adjust / refund and have never done so because it is illegal to do so according to city ordinances … but look at this where they replaced the meter and refunded gentleman his money.

Did you see this -> http://www.myfoxhouston.com/video?clipId=7201475&autostart=true

I also know another older gentlemen that they refunded last October with the same meter problems as I have … but it seems like all the women that have waterworks problems get no help from the city & usually get their water shut off before anyone tries to help them.

  • 2 elderly women get water bills for thousands

    … Now the city of Houston Water Department has her singing ……Willis said. Willis’s water bill is over $9,000. ……people in Houston do not have a water meter that they’re estimating the bill and they’re going to end …Last Modified: Jul 25, 2012 10:08 PM CDT

  • Elderly woman improvises after city cuts off water

    …paying because she got a huge bill that she doesn’t owe. We use water for almost everything ……They sent me out a $970 water bill and I called them back and ……well this is not my right water bill . Then they sent another …Last Modified: Jun 29, 2012 10:23 AM CDT

  • Woman Says $3K Bill Doesn’t Hold Water

    …in the summer. But a $3,000 water bill didn’t seem right to Danielle …… She then got a whopper of a water bill . “A very high bill , $1500 bill . And my water is normally $15, $20.” …Last Modified: May 08, 2012 2:47 PM CDT

  • Viewer Calls FOX 26 for Outrageous Water Bill

    From $50 dollars a month to almost $400 dollars: What a water bill ! This viewer had never received a bill like the one she opened in June. It’s a good thing she took it to Akin. Watch the video for more. Last Modified: May 08, 2012 3:59 PM CDT

  • Woman Says $3K Bill Doesn’t Hold Water

    Residential water bills can climb in the summer. But a $3,000 water bill didn’t seem right to Danielle Johnson. Last Modified: May 11, 2012 6:04 PM CDT

  • Viewer Calls FOX 26 for Outrageous Water Bill

    From $50 dollars a month to almost $400 dollars: What a water bill! http://www.myfoxhouston.com/video?clipId=7204027&autostart=true Last Modified: May 10, 2012 1:00 PM CDT

  • Take It to Akin: Water Bill Gets Pumped Up

    The house was vacant; no one lived there, but not according to the water meter. The water bill went from $12 every month to more than $250! Who turned on the tap? This viewer knew it was impossible …Last Modified: May 08, 2012 8:28 PM CDT

  • Take It to Akin: Water Bill Gets Pumped Up

    The house was vacant; no one lived there, but not according to the water meter. http://www.myfoxhouston.com/video?clipId=7201475&autostart=true Last Modified: May 10, 2012 10:54 AM CDT

  • Water Bill Increase, Divorce Finances, Couple Bank Account, Shipper’s Damage

    …questions. In today’s segment, he addresses several questions: FROM: SONJA We have a new WHCRWA charge on our water bill and our bills doubled. I called the apartment complex and was told they decide to divide the total fee among the … Last Modified: May 08, 2012 1:00 PM CDT

  • Water Bill Increase, Divorce Finances, Couple Bank Account, Shipper’s Damage

    In depth — your legal questions answered. FOX 26 legal analyst Chris Tritico is here to answer your questions. In today’s segment, he addresses several topics…Last Modified: May 10, 2012 2:50 PM CDT

  • Shenandoah Water Customers Should Boil Water

    …levels are fine.” Because the city’s water utility serves parts of The Woodlands, they say residents can look at their water bill to verify who provides their water . The water break was reported in the …Last Modified: May 08, 2012 7:21 PM CDT

  • Water Leak Repairs for Families in Need

    … “We just can’t live without water . It’s unsanitary. There are 3 children here. I can’t live without water .” Late Wednesday afternoon ……help can’t come soon enough. Her water bill is more than $1,000 and growing …Last Modified: May 08, 2012 3:42 PM CDT

  • Houston City Council Votes to Raise Water Rates

    …Wednesday to increase the cost of water service. Initial plans for ……family homes as well. The water rate increase comes after a long ……face a 30 percent increase on their water bill , or about $16 more a month for the …Last Modified: May 08, 2012 5:53 PM CDT

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Broken water problem

March 13, 2012

From: Anna Sent: Tuesday, March 13, 2012 4:26 PM To: ‘Guerrero, Debra – PWE’; ‘smecustomer.service@houstontx.gov’; ‘customer.service@houstontx.gov’; ‘houstontxdotgov@houstontx.gov’; ‘mayor@houstontx.gov’ Cc: ‘Papajohn, Joanne – PWE’; ‘robert.nowak@houstontx.gov’ Subject: URGENT: Help with Broken Water – RE: Water/Wastewater Account 1938-9920-1233 Case 101000552928 Dear Debra, Thank you for researching this broken water problem.  I was wondering when the other tests were […]

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City Admin Ignores that Water Meter is Faulty & DOES NOT TEST ERT

February 28, 2012

From: Guerrero, Debra – PWE [mailto:Debra.Guerrero@houstontx.gov] Sent: Tuesday, February 28, 2012 4:00 PM To: ‘anna Cc: Papajohn, Joanne – PWE Subject: Water/Wastewater Account 1938-9920-1233 Case 101000552928 Re: Water/Wastewater Account Number 1938-9920-1233 Dear Ms. Anna: The Mayor’s Office forwarded your concerns regarding the above referenced water/wastewater account. Thank you for taking the time to make us […]

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Feb 16th 2012 – $210.06 Had to be Paid to City Just to Get Water Meter Test

February 16, 2012

From: smecustomer.service@houstontx.gov [mailto:smecustomer.service@houstontx.gov] Sent: Thursday, February 16, 2012 1:20 PM To: anna Subject: Re: Forward To RE :Fw: RE: URGENT: Help with Broken Water [InteractionID: 298398a4-337e-4203-9c80-534b62696493] Dear Ms. Anna, Thank you for contacting Water Customer Service. Our record indicate that your water account is currently under review by our Quality Review Section. A representative from […]

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Feb 2012 – $840.25 Water Bill

February 15, 2012

From: City of Houston [mailto:oppsprod@houstontx.gov] Sent: Wednesday, February 15, 2012 9:51 AM To: anna Subject: Your paperless water bill is ready Thank you for selecting the City Of Houston Water/Wastewater Online Bill Payment and Presentment System to manage your account. The current City Of Houston Water/Wastewater bill for account number 193899201233 is now available for […]

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Valentine’s Day 2012

February 14, 2012

From: Anna Sent: Tuesday, February 14, 2012 5:40 PM To: ‘houstontxdotgov@houstontx.gov’ Subject: URGENT: Help with Broken Water Dear Mayor & City of Houston Officials, I need your help. I have been a victim of a bad meter or city of Houston meter reader problem for over 9 months now & the city owes me for […]

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