From: [email protected] [mailto:[email protected]]
Sent: Thursday, February 16, 2012 1:20 PM
To: anna
Subject: Re: Forward To RE :Fw: RE: URGENT: Help with Broken Water [InteractionID: 298398a4-337e-4203-9c80-534b62696493]
Dear Ms. Anna,
Thank you for contacting Water Customer Service.
Our record indicate that your water account is currently under review by our Quality Review Section. A representative from this section will contact your to discuss your water account further. Please be advised your payment of $210.06 has posted to your account and a protective hold has been placed on your account.
Should you have any additional questions, please contact customer service at (713) 371-1400 or email us at [email protected]
Sincerely,
LaQuinta Jones
Customer Service Representative II
Utility Customer Service
at/lj
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—– Original Message —–
From: Anna Ashmore
To: PWE Water Customer Service
Sent: Wed, 15 Feb 2012 11:10:53 -0600
Subject: RE: URGENT: Help with Broken Water [InteractionID: 7092696f-87d1-4289-9caf-9a5d945e644a]
Dear Laquinta Jones,
Thank you so much for your help this morning. Please see the payment I have processed below and place my account on hold so accounting can fix my account.
Please confirm that my account is on hold.
Your transaction is complete. Thank you for visiting our site.
Your payment will be forwarded to your financial institution for processing. Your transaction may be processed as early as today and posted to the water account within (3) business days, but it may take several days for verification of funds.
Thank you for your payment.
Please keep this confirmation number for your reference: 02812459.
________________________________________
Account Number: 193899201233
Phone Number: 713-953-9955
Total Amount Paid: $210.06
Payment Submit Date: 2/15/2012
